Stuart Line Cruises Ticket Portal

FAQs / Help

What trips do you have scheduled?

We sail throughout the year and will always have at least one type of trip scheduled.
Please see the Timetable for confirmed sailings
If we do not have a trip showing for the dates you require please Contact Us as we may have a provisional trip.

How do I book a place on a cruise?

Booking is easiest done online via our timetable. If however, you prefer to call us on 01395 222144 during office hours, we can book your cruise for you. Alternatively, you can book by popping into the office at Exmouth Marina.

I’ve paid for my ticket but I can’t go – what now?

If you have purchased a ticket from us for a cruise and it is your choice not to sail, we cannot offer you a refund. Many of our cruises are fully booked in advance and we have to turn people away. 

With advanced notice of 24 hours or more, you will be welcome to transfer it to another date for an admin fee of £5.
We will only offer refunds if we have made the decision to cancel a trip.

Will I get sea sick?

The truth? We don’t know, every passenger is an individual! However, if you are prone to motion sickness take a River Exe Cruise first as we can guarantee calm waters.

Any sea trip (Jurassic Coast, Torquay/Brixham day trip) can be affected by the weather, particularly the winds and this can cause waves which some passengers can be sensitive to.  If you are not sure please speak to us before booking your ticket as we want all passengers to enjoy their trip with us

What facilities do you have for the disabled?

We want everyone to be able to enjoy the Devon Coastline. The best place to find out detailed information on our accessibility policy is by clicking here.

What time should I arrive for my trip?

You should aim to arrive, ready to board the boat, 15 minutes before the stated departure time.

If you need to collect tickets or pay fares you should consider arriving earlier as there may be other people in the same situation.
Parking is limited so please consider using a different method of travel.

Many of our trips are tide dependent and must leave on time, this is especially true for our day trips so please ensure you arrive promptly for departure on both outward and return journeys.

Please also check the email we will send for important information like departure point.

Where can I park my car?

Depending on your departure point will depend on the best place to park. Please visit our departure points page here, where you can find out where the nearest car parks are situated, along with other transportation options.

Can I bring my dog on the boat?

Yes, we welcome well behaved dogs on selected cruises. Please visit our dedicated dog friendly page, which has a complete timetable of dog friendly cruises.

https://www.stuartlinecruises.co.uk/dog-friendly/

Why has my trip been cancelled?

All of our cruises are subject to weather, tide and local conditions. Your safety aboard our boats is paramount to us and therefore it is sometimes necessary to cancel or postpone a trip.

The River Exe is very calm and these trips are rarely affected. However, any sea going trips can be affected by changes to the weather, especially strong winds.

In the event we have to cancel a trip, we will email all passengers so please keep an eye on your email.

It is advisable to ring our booking hotline if you are unsure about the status of your trip particularly if you are travelling a long distance to us.

If we cancel your trip you will receive the option to transfer your ticket to another date or receive a refund of any pre-paid fares.

What is the best trip to go on?

This mainly depends on the type of person you are and what you and your party prefer.

Our River Exe Cruises are often frequented by groups of people staying at local hotels or who are part of coach tour holidays. Our coastal cruises and day trips are popular with families. The choice of cruise is up to you but feel free to talk to a member of staff about which trip is best for you.

We do not recommend our day trips to Torquay, Brixham or Sidmouth for the disabled due to the method of landing. Wheelchair users will be unable to depart the boat at the destinations unless they have some mobility.

When is your busiest time?

You can expect our trips to be fairly busy during any peak season such as the School Holidays.

Day trips are often popular as we advertise them at local hotels and holiday parks and the Round Robin River Cruise can prove busy as we often have coach groups on them. The best thing to do is to pre-book your tickets either online or with our booking office to ensure your place.

We CANNOT guarantee you a place on a cruise if you simply turn up. This is especially true of special event trips such as Bonfire night and the Red Arrows, tickets for these trips must be pre-booked.

Can I hire a vessel privately?

Yes, our vessels are available for Private Evening Hire for events such as celebrations, parties, fundraisers and wedding receptions.

Schedule and availability permitting it is also possible to hire our vessels during the day time although this incurs a higher charge.

Please see our Private Charter page